ZebPay Review 2026

ZebPay Review

A crypto exchange started in 2014 by Mahin Gupta, Sandeep Goenka, and Saurabh Agrawal, ZebPay has grown to be one of the most commonly used platforms in India for buying, selling, and trading digital assets. Worldwide, over six million registered users are on the platform. It caters to a selected list of over 30 cryptocurrencies, such as Bitcoin, Ethereum, and Litecoin, and offers services such as trading pairs for crypto-to-fiat and crypto-to-crypto. ZebPay has established an OTC trading desk for large clients dealing with private as well as institutional clients.

What is ZebPay?

ZebPay is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. Founded in 2014, it has become one of the most recognizable names in the crypto industry today, especially in India. The platform is user-friendly for beginners as well as providing sophisticated features for experienced traders. Other services offered by ZebPay include crypto lending, which allows users to earn returns on their holdings, and different levels of security, with 98% of funds stored in multi-signature cold wallets. It is headquartered in Singapore and operates out of over 160 countries, accounting for its global reach. ​

ZebPay Regulation and Safety

ZebPay operates as a registered entity under the Prevention of Money Laundering Act (PMLA) and is registered with the Financial Intelligence Unit (FIU), adhering to transparency and safety by complying with all applicable laws and regulations. The platform implements rigorous Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures to prevent financial crimes and promote transparency. However, it’s important to note that cryptocurrency products and NFTs are currently unregulated and can be highly risky, with no regulatory recourse for any loss from such transactions. Both mobile and web applications mandate Two-Factor Authentication (2FA), ensuring no unauthorized access to accounts. A large amount of users’ funds are stored in cold wallets, secured through ZebPay’s proprietary security protocol, Omnitrixx, which provides a state-of-the-art multi-chain security system for transactions between cold and hot storage wallets. In addition, infrastructure security is reinforced by heavy-duty firewalls that block unauthorized access; the company ensures employee scrutiny through stringent background checks and restricts network privileges based on roles. ZebPay demonstrates its commitment to providing a safe environment for cryptocurrency trading by actively implementing these security measures.

Benefits of Trading ZebPay

• Simple and Beginner-Friendly – Easy-to-use interface, great for new crypto traders.
• Crypto Lending – Earn passive income by lending your crypto and receiving interest.
• Secure Storage – 98% of funds stored in cold wallets, protecting against hacks.
• Low Trading Fees – Competitive fees for buying, selling, and trading crypto.
• Fiat-to-Crypto Support – Easily buy crypto with bank transfers and credit/debit cards.
• CryptoPacks for Easy Investing – Pre-selected crypto bundles help users diversify with minimal effort.
• Trusted and Established – Operating since 2014, making it one of the longest-running crypto exchanges in India.

ZebPay Customer Review

ZebPay has received mixed feedback from users on Trustpilot. Many traders appreciate its easy-to-use interface, making it a great choice for beginners looking to buy and sell crypto. Users also highlight secure transactions and a reliable platform, with some reporting they have used ZebPay for years without major issues. However, negative reviews often mention slow customer support responses, with no live chat available for quick assistance. Some users also report withdrawal delays, both for fiat and crypto, which can be frustrating. Additionally, compared to larger global exchanges, ZebPay has a limited selection of cryptocurrencies and trading options, making it less appealing for advanced traders. Overall, ZebPay is secure and beginner-friendly, but customer service and withdrawal speed could be improved.

ZebPay Spreads, Fees, and Commissions

Trading Fees

Users are charged a 0.5% fee on Quick Trades that allow for buying or selling cryptocurrencies instantly. When it comes to transactions involving conversion from one cryptocurrency to another, there are no charges applicable, which is advantageous for users. Corporate and trust fund accounts incur a trading fee of 0.4% on transactions.

Deposit and Withdrawal Fees

There are no fees for the fiat deposit or withdrawal, so users would be able to fund and access their accounts free of charge. The deposit is encouraged in a way that there are no charges for crypto deposits to bring in their assets on the platform. However, the charges to withdraw crypto differ from one currency to another. For Bitcoin, it’s 0.0004; Ethereum, 0.0014; Litecoin, 0.01; Ripple, 1; and Tether, 5. Changes in any of these fees are dependent on the conditions in their respective networks.

Membership Fee

ZebPay invokes a monthly membership fee of 0.0001 BTC plus GST (18%) for accounts without trading activity or lending terms for the preceding month. This invoice can be avoided should users perform any trading activity in the same month or lend out their coins. Systems with zero account balance will not be charged a membership fee.

Spreads

The trading spreads applied by ZebPay, which denote the differences from the buying and selling prices, are competitive but vary from market platform to market platform and depending on the specific cryptocurrency. Users must check the current spreads offered on the platform before settling on any trade.

Account Types

Individual Accounts

Designed for personal use, individual accounts require users to register with their personal details and link a savings bank account. It’s important to note that certain bank accounts, such as joint accounts and NRE/NRO accounts, are not permitted for registration. ​

Corporate Accounts

• Tailored for businesses and organizations, corporate accounts necessitate the submission of specific documentation, including:​
• Certificate of incorporation or equivalent founding documents.​
• Board resolution authorizing the account opening and identification documents of authorized signatories.​
• Proof of the company’s registered office address.​
• Identification and address proof of directors and beneficial owners holding more than 10% shareholding.​
• Financial documents indicating the source of funds, such as the latest audited financial statements.​

ZebPay Trading Platform

ZebPay started operations in 2014 and is among the older and well-known cryptocurrency platforms around. It provides a completely safe and easy-to-use platform for buying, selling, and trading in digital assets for beginners and pros alike. The platform has several features: Quick Trade, where users can execute trades very quickly with virtually no slippage; Perpetual Futures, a platform for high-leverage trading on crypto-INR and crypto-USDT pairs, with leverage options extending to a whopping 75x. In terms of diversification for the investor, CryptoPacks are offered by ZebPay, which provide portfolios that are curated for exposure to various crypto assets based on performance analytics and risk-reward metrics. Users can also earn passive income through ZebPay’s Lending Platform, which allows them to lend their cryptocurrency and earn interest up to 8.5%. ZebPay prioritizes security and stores close to 98% of its assets in a multi-signature cold wallet that comes with multi-stage security protocol and insurance protection. The exchange also features advanced charting tools that come with over 100 indicators to help traders with technical analysis in their decision-making. A tier-based pricing model means that users who trade bigger volumes pay lower fees. Accessibility is another one of ZebPay’s strengths, as there is cross-platform functionality at play, with trades made on their web platform and mobile apps for iOS and Android running seamlessly. Be it short trades, long-term investment, or futures trading, ZebPay provides a safe and feature-dense environment for traders across the globe.

What can you trade on ZebPay?

​ZebPay offers a wide array of cryptocurrencies for trading, encompassing over 300 crypto assets. This extensive selection includes major cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Tether (USDT), Ripple (XRP), Solana (SOL), Dogecoin (DOGE), Cardano (ADA), Polkadot (DOT), Shiba Inu (SHIB), and Avalanche (AVAX). Additionally, ZebPay supports trading pairs like Bitcoin-Euro (BTC-EUR) and euro-denominated pairs in XRP, EOS, LTC, ETH, and BCH. The platform also enables trading in crypto-INR and crypto-USDT perpetual futures with leverage up to 75x, providing opportunities for enhanced capital utilization.

ZebPay Customer Support

ZebPay offers customers numerous means of support to meet their needs in trading cryptocurrencies. The most prominent form would be through the Support Center, where a full knowledge base is readily available, allowing users to submit support tickets for specific issues. For all real-time up-to-date information and direct communication, ZebPay boasts a robust social media presence. On X (formerly Twitter), they have an official support handle, @zebpaysupport, to whom queries are directed and timely updates are provided to users. Users can also directly email support@zebpay.com for personalized assistance.

Withdrawal Options and Fees

​Fiat (INR) Withdrawals

To withdraw Indian Rupees (INR) from your ZebPay account, navigate to the ‘Portfolio’ section in the ZebPay app and select the ‘Withdraw’ option. Enter the desired amount and confirm the transaction using your 4-digit PIN. The minimum withdrawal amount is INR 100, and funds are typically credited to your registered bank account within two working days.

Cryptocurrency Withdrawals

Withdrawing cryptocurrencies requires adding and verifying the recipient’s address through ZebPay’s address whitelisting process. Withdrawal limits are determined by your KYC verification level, with higher levels permitting larger transactions. To increase your withdrawal limits, you can apply for a KYC level upgrade by submitting a support ticket.

Fees and Charges

ZebPay applies specific fees to both fiat and cryptocurrency withdrawals. Additionally, a monthly membership fee of 0.0001 BTC (or its equivalent in other cryptocurrencies or INR) plus 18% GST is charged to accounts without any trades or active lending terms in the previous month. This fee is deducted on the first day of the following month.

Conclusion: ZebPay Review

ZebPay remains a go-to choice for Indian crypto traders who value simplicity, security, and INR compatibility. It’s a long-standing platform with a strong track record, offering easy access to digital assets, a crypto lending service, and robust security features like cold storage. This beginner-friendly exchange design lacks the much larger selection of coins and advanced trading tools abundantly offered in worldwide platforms such as Binance or Coinbase. Some customers complain about customer support, while others cite delays with withdrawal, and the lack of live chat support can be another sore point. In a nutshell, while ZebPay competes as a low-cost trusted exchange focused on ease of use, professional crypto users requiring deep liquidity, leverage options, and a larger crypto portfolio would be better off with Binance or Gemini. For its part, Coinbase would be an absolutely valid alternative provided regulation and fiat-crypto access are high up on the priority list, though fees would be relatively high. ZebPay remains one of the best options available in 2025 for Indian traders searching for a secure, INR-bound exchange offering reasonable fees and lending options.